Risk Management

Privacy Protocols While Teleworking

Privacy Protocols While Teleworking 150 150 Risk Management

Privacy Practices While Teleworking

As the world continues to navigate the COVID-19 pandemic, many organizations have had to adjust their business operations. During this time, an increased number of employees have transitioned from working in the office to teleworking from home or other remote locations. Although teleworking has provided business continuity during the COVID-19 pandemic, it has also created increased privacy risks.

Below are a few privacy protocols that should be followed while teleworking:

  • Virtual Private Network (VPN). Using VPN while teleworking will create a secure connection to your employer’s network and certain electronic files.                  
  • Virtual meetings.  Sit in a private area to avoid unauthorized viewing or listening of confidential and sensitive information. Wear a headset to reduce the risk of auditory disclosures. Be mindful of surroundings when using the camera, as well as what information is visible if the screensharing feature is used.
  • Secure electronic devices.  Do not leave laptops, mobile phones or other devices unattended in vehicles or any unsecured locations. Always use the lock screen feature when stepping away from devices.
  • Documents. Make every effort to keep documents in an electronic format while teleworking. If documents are in paper form, they should be stored in a locked file cabinet or briefcase. Disposal of paper documents in a teleworking location should always be shredded.
  • Help desk. Contact the IT Help Desk with any questions or problems with devices, email, or connectivity issues.